Home/Booking & Event Policies

Clear Service Policies for Smooth Event PlanningClear details.
Confident planning.

Our existing booking, payment, cancellation and event policies, together in one place.

Start planning WhatsApp us
Indian garden wedding inspiration with a jasmine mandap and candlelit tables
INDIAN CELEBRATIONS / DESIGN INSPIRATION
01

Fully In-House Execution

  • All services are executed in-house by BillionEvents
  • Catering and food service are planned and executed by our single BillionEvents team
  • Food and beverage service is managed by our in-house culinary team
  • Kitchen and serving workflows are managed by our in-house operations team
  • Post-event cleanup of the dining area is handled by our team
02

Alcohol Policy

  • Alcohol is not permitted on the premises
  • This policy helps maintain a clean, family-friendly environment for all guests
  • Non-alcoholic beverages, mocktails, and soft drinks are welcome
  • This policy is strictly enforced for the comfort and safety of all attendees
03

Sound & Noise

  • Basic sound system with microphones is included in every booking
  • Sound levels must comply with local noise regulations
  • DJ and additional audio equipment available as add-ons
  • Music and loud sound must end by 10 PM as per local rules
04

Booking & Timings

  • Morning slot: 8 AM – 2 PM
  • Afternoon slot: 2 PM – 8 PM
  • Evening slot: 5 PM – 11 PM
  • Event timeline is fully customized
  • Extensions are available at the same custom quote, subject to availability
  • Custom time slots can be discussed based on availability
05

Payment Terms

  • An advance payment is required to confirm your booking and lock in your date
  • Remaining balance is due before the event day
  • We accept UPI, bank transfers, and cash payments
  • A payment receipt is provided for every transaction
06

Cancellation & Reschedule

  • Reschedule: Free rescheduling with 7 or more days notice — no extra charge
  • Cancel 15+ days before event: 80% refund of advance payment
  • Cancel 7–14 days before event: 50% refund of advance payment
  • Cancel less than 7 days before event: No refund
  • All cancellation requests must be communicated via WhatsApp or phone
07

Decoration Policy

  • Our in-house decor team handles setup and styling end-to-end
  • No nails, screws, or permanent fixtures allowed on walls, ceilings, or pillars
  • Use hooks, adhesive tape, or removable mounts instead
  • Large installations (arches, heavy backdrops) require pre-approval from our team
  • Post-event cleanup and removal of decorations is the decorator's responsibility
08

Damage & Security Deposit

  • A refundable security deposit is required at the time of booking
  • The deposit is returned in full after a post-event inspection confirms no damage
  • Deductions will be made for any damages to setup assets, furniture, fixtures, or equipment
  • Any damages must be reported during the post-event walkthrough

YOUR PEOPLE. YOUR TRADITIONS. YOUR DAY.

Let’s make it yours.

Share your date, guest list and ideas. We’ll bring the plan together.

Start planning
CallWhatsAppPlan my celebration
WhatsApp us